Just printed off the itinerary. With the recent opening of Terminal 5 of Heathrow airport and the mega chaos and record of them lossing the luggage, they state :
"label your bags inside out with your name , destination address, email and mobile/cell number"
I am not kidding you, the chances of you loosing your luggage is 1 in 30, which is very high. Travel insurance exclude you if you are departing from Terminal 5.
Let;'s hope i can stick to my plan of taking ONE hand luggaeg with me at all times!